Complaints & Copyright
Last updated: September 2026 • DASHIT Technologies, Anantnag, Jammu & Kashmir (PIN: 192101).
1. Grievance Officer
If something on DASHIT isn't right — an order, a refund, a product listing, or how we handled an earlier complaint — write to our Grievance Officer, Azan Mir, the owner of DASHIT. We reply to every complaint within 48 hours and resolve it within one month of receiving it.
For help with a current order, the quickest way is the Help page in the app.
2. Copyright & Trademark Complaints
We respect the rights of photographers, brands and other owners. If you own a product photo, text, logo or other material shown on DASHIT — or act for the person who does — and you did not allow us to use it, email support@dashit.co.in with the subject "Copyright complaint" and include:
- Your name, and an email address or phone number we can reach you on.
- Where the material appears: the product name or a link, and a screenshot if you can.
- The original work you own, or proof that you act for its owner.
- A statement that you believe, in good faith, that the use isn't allowed, and that the details in your message are accurate.
3. What Happens Next
- We confirm we have your complaint within 48 hours.
- If the complaint holds up, we remove or replace the material within 36 hours of confirming it, and let you know when it's done.
- If we need more information to act, we tell you what's missing.
- If you think we removed something by mistake, write to the same address and explain why — we will look at it again.
4. Photo Credits
Some product photos come from Open Food Facts and Open Beauty Facts contributors and are used under the CC BY-SA licence. See also our Terms & Conditions and Privacy Policy.