Privacy Policy

1. Introduction

DASHIT Technologies ("DASHIT", "we", "our", or "us") operates the DASHIT quick-commerce grocery application and delivery services based in Anantnag, Jammu & Kashmir (PIN: 192101). We are committed to protecting your personal information and your right to privacy under applicable laws, including the Information Technology Act, 2000, and the Digital Personal Data Protection (DPDP) Act.

2. Information We Collect

To fulfil grocery and daily essentials deliveries, we collect the following categories of information:

• Account & Profile Information: Phone number (for OTP / mobile verification), full name, and saved delivery address labels (e.g. Home, Work).
• Precise Geographic Location: GPS coordinates collected while placing an order or using address pin features, strictly to route delivery riders to your doorstep in Anantnag.
• Order & Transaction Details: Products purchased, order amounts, timestamps, payment mode details (Cash on Delivery or UPI collected upon delivery), and delivery notes.
• Rider Partners (DASHit rider app only): Identity verification documents, vehicle registration, and live location while a delivery is in progress. This applies to the separate rider app, not the customer app.

3. How We Use Your Information

• To dispatch and deliver grocery orders in Anantnag.
• To provide live order tracking and status notifications (Order Placed, Packing, Out for Delivery, Delivered).
• To offer customer support via telephone, WhatsApp, or in-app support channels.
• To maintain inventory accuracy and prevent unauthorized transactions.

4. Location Data & Permissions

DASHIT uses your location only while the app is open, and only when you choose to share it — to confirm your delivery address and guide the rider to your door. The customer app does not collect location in the background. Riders using the DASHIT rider app share their position only while they are on an active delivery shift. We do not sell, rent, or trade location data to third-party advertising networks.

5. Account Deletion & Data Rights

In accordance with Google Play and Apple App Store compliance policies, you have the absolute right to request the permanent deletion of your DASHIT account and associated personal data at any time.

6. Data Security

All communications between your mobile device and our cloud servers are encrypted using TLS/SSL (HTTPS). Data stored in Google Cloud Firestore is governed by strict security rules and role-based access control.

7. Contact & Grievance Redressal

For privacy queries, data requests, or grievances, contact our dedicated support team. Our Grievance Officer is Azan Mir, the owner of DASHIT, reachable at support@dashit.co.in — see Complaints & Copyright.