Privacy Policy
Last updated: September 2026 • Effective for DASHIT User, Driver, and Merchant applications.
1. Introduction
DASHIT Technologies ("DASHIT", "we", "our", or "us") operates the DASHIT hyperlocal quick-commerce application and delivery services based in Anantnag, Jammu & Kashmir (PIN: 192101). We are committed to protecting your personal information and your right to privacy under applicable laws, including the Information Technology Act, 2000, and the Digital Personal Data Protection (DPDP) Act.
2. Information We Collect
To fulfill 10-minute grocery and daily essentials deliveries, we collect the following categories of information:
- Account & Profile Information: Phone number (for OTP / mobile verification), full name, and saved delivery address labels (e.g. Home, Work).
- Precise Geographic Location: GPS coordinates collected while placing an order or using address pin features, strictly to route delivery riders to your doorstep in Anantnag.
- Order & Transaction Details: Products purchased, order amounts, timestamps, payment confirmation tokens (handled securely through compliant payment gateways like Razorpay/UPI), and delivery notes.
- Driver Partners (for Rider App): Background verification documents, vehicle registration, and background location tracking during active delivery shifts.
3. How We Use Your Information
- To dispatch and deliver grocery orders within our 10-minute target in Anantnag.
- To provide live order tracking and status notifications (Order Placed, Packing, Out for Delivery, Delivered).
- To offer customer support via telephone, WhatsApp, or in-app support channels.
- To maintain dark store inventory accuracy and prevent unauthorized transactions.
4. Location Data & Permissions
DASHIT requires background/foreground location access solely when you request order delivery to verify your address in Anantnag and guide our electric delivery riders. We do not sell, rent, or trade your location data to third-party advertising networks.
5. Account Deletion & Data Rights
In accordance with Google Play and Apple App Store compliance policies, you have the absolute right to request the permanent deletion of your DASHIT account and associated personal data at any time.
How to Delete Your Account:
1. Navigate to Account Profile in the DASHIT mobile app and tap Delete Account.
2. Or submit a request directly via our automated API endpoint at /api/privacy/delete-account or email support@dashit.co.in with your registered phone number.
Upon verification, all personal identifiers, addresses, and order history will be deleted within 7 business days, except data required for statutory accounting obligations.
6. Data Security
All communications between your mobile device and our cloud servers are encrypted using TLS/SSL (HTTPS). Data stored in Google Cloud Firestore is governed by strict security rules and role-based access control.
7. Contact & Grievance Redressal
For privacy queries, data requests, or grievances, contact our dedicated support team: