Last updated: October 2026 • DASHIT grocery delivery, Anantnag, Jammu & Kashmir (PIN 192101)
You can cancel an order from the app at any time until it has been handed to a rider. Once the order is marked "Out for Delivery" it can no longer be cancelled.
If you paid online and cancel before dispatch, the full amount is refunded. Cash on Delivery orders that are cancelled have nothing to refund.
We may cancel an order ourselves if an address is outside our delivery area, if items are unavailable, or if we cannot reach you. If you paid online, the full amount is refunded.
If an item you ordered is out of stock after you have placed the order, we tell you and refund that item.
Please check fresh produce, dairy and bakery items when they arrive. If anything is damaged, spoiled or not what you ordered, tell us within 2 hours of delivery through Help in the app or at support@dashit.co.in, with a photo if you can. We will replace the item or refund it.
Groceries and other everyday items cannot be returned once delivered unless they were damaged, spoiled or incorrect, as described above. Opened packs and items reported after 2 hours are not refundable.
Refunds go back to the way you paid: to the same UPI account, card or bank account. We start the refund as soon as it is approved, and your bank or UPI app usually shows it within 5 to 7 working days.
Online payments are processed securely by Razorpay. DASHIT never sees or stores your card details.
For anything about an order, a cancellation or a refund, see our contact page or write to support@dashit.co.in. Our full terms are on the Terms & Conditions page.
